Effective Date: April 2026

At T Cop, we aim to provide a smooth and transparent shopping experience.

1. Return Eligibility

Returns are accepted within 30 days of delivery if:

  • Item is unused and in original condition
  • Original packaging is intact
  • Proof of purchase is available

2. Non-Returnable Items

  • Opened or used personal care products (for hygiene reasons)
  • Final sale or clearance items
  • Gift cards
  • Customized products

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 7 days
  • Provide photos and order details

We will review and offer a replacement or refund where applicable.

4. Refund Process

  • Refunds are issued to the original payment method
  • Processing time: 5–10 business days

5. Return Shipping

  • Customers may be responsible for return shipping
  • Shipping fees are non-refundable unless required by law

6. Exchanges

We may offer exchanges depending on product availability.

7. Order Issues

Please contact us before initiating a chargeback so we can assist you.

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